Expat US Terms and Conditions

BILLING:

1.     RATES ARE VALID FOR 12 MONTHS UNLESS SPECIFIED OTHERWISE TO THE CLIENT.

2.     ALL BANK CHARGES WILL BE TO THE ACCOUNT OF THE SENDER

3.     ALL PAYMENTS ARE TO BE RECEIVED WITHIN 20 DAYS OF INVOICE DATE

4.     LATE PAYMENTS WILL INCUR A 5% PENALTY PER MONTH

5.     ADVANCED PAYMENTS TO THE VENDORS WHEN REQUIRED IN WRITTEN BY THE CLIENT AND ACCEPTED BY US IN WRITTEN AT THE TIME OF THE ORDER SUBMISSION OR WHILE THE ASSIGNMENT IS IN PROGRESS ARE TO BE REIMBURSED WITHIN 15 DAYS WITH A MANAGEMENT FEE OF 5% BASED ON TOTAL AMOUNT DUE OF ADVANCED PAYMENTS.

6.     LATEST DEADLINE DATE  FOR REIMBURSEMENT OF ADVANCED PAYMENTS TO VENDORS IS 30 DAYS FROM THE DATE OF THE INVOICE AND SUBJECT TO A MANAGEMENT FEE OF 10% OF TOTAL AMOUNT DUE OF ADVANCED PAYMENTS.

7.     COMPANY RESERVES THE RIGHT AT ITS SOLE DISCRETION TO PROVIDE OR NOT ADVANCED PAYMENTS TO THE VENDORS ON BEHALF OF THE CLIENT. THIS CAN BE PROVIDED ON A TIME TO TIME AS AN EXCEPTIONNAL FAVOR TO THE CLIENT AND IT IS NOT PART OF ITS SERVICES.

8.     IF THERE IS A COMPONENT OF CURRENCY EXCHANGE, THE RATE OF EXCHANGE IS PEGGED TO THE DATE THE INVOICE IS SUBMITTED...THE EXCHANGE RATE IS BASED ON DATA FROM GOOGLE CURRENCY CONVERTER (HTTPS://FINANCE.GOOGLE.COM/FINANCE/CONVERTER).

9.     SHOULD THE FLUCTUATIONS IN THE VALUE BETWEEN THE LOCAL CURRENCY AND THE PRICE-CURRENCY EXCEED 3% FROM THE DATE OF ORDER FORM SUBMISSION, EXPAT US  SHALL RESERVE THE RIGHT TO AMEND THE SERVICE FEES ACCORDINGLY, PROVIDING THE CUSTOMER WITH 30 DAYS NOTICE.

10.  ALL PRICES EXCLUDE TAXES AND ANY APPLICABLE GOVERNMENT/STATUTORY CHARGES.

11.  INVOICE WILL BE SENT TO THE CONTACTING CLIENT VIA ELECTRONIC TRANSMISSION UNLESS OTHERWISE REQUESTED.

12.  INVOICE SHALL BE SUBMITTED UPON THE START OF ANY ACTIVATION (TO BE DEFINED BY START OF COMMUNICATIONS WITH THE ASSIGNEE).

13.  SPLITTING FULL DAYS INTO HALF DAYS WILL INCUR A USD200 SURCHARGE.

14.  REAL ESTATE BROKER FEES ARE NOT INCLUDED IN ANY PACKAGE AND MAY VARY BY CITY

15.  REAL ESTATE BROKER FEES ARE TO BE PAID DIRECTLY TO THE EMPLOYEE'S ASSIGNED BROKER. 

16.  PLEASE NOTE BILLING STRUCTURE FOR PACKAGES:

17.  BUNDLED SERVICES THAT HAVE SPECIFIC PROGRAMME TYPES AND DAYS: THE FULL FEE WILL BE BILLED ON OR WITHIN 15 DAYS AFTER THE COMPLETION OF SERVICES OR AT THE PERMANENT HOME LEASE SIGNATURE, WHICHEVER COMES FIRST.

18.  MIX OF SERVICES  WITH UNSPECIFIED PACKAGES SELECTION: CLIENT WILL RECEIVE INVOICE FOR THE UTILIZED SERVICES 30 DAYS FROM ORDER SUBMISSION.

 

SERVICES:

1.     SERVICES ARE TO BE COMPLETED WITHIN THE HOURS OF 9AM AND 5PM. PROGRAMMES OUTSIDE THESE HOURS MAY BE LIABLE TO SURCHARGE.

2.     “1 DAY” CONSTITUTES 5 HOURS IN NEW YORK AND US CITIES PLUS 3 HOURS OF PREPARATION TIME OF THE DAY.

3.     WE RESERVE THE RIGHT, AT OUR SOLE DISCRETION, TO CHANGE, MODIFY OR OTHERWISE RESCHEDULE OUR SERVICES AT ANY TIME, SHOULD EXPAT US HAVE ANY REASON TO BELIEVE THAT ITS CONTRACTORS, VENDORS OR CLIENTS MAY BE AT RISK DUE TO HEALTH REASONS OR OTHER POTENTIAL SITUATIONS THAT WOULD LIMIT THE EFFICIENCY OF THE DAY.

4.     SHOULD THE CLIENT REQUEST FOR A SPECIFIC VENDOR AT THE TIME OF THE ORDER INITIATION WHO IS NOT IN OUR  IN-NETWORK VENDORS – A 20% ADMIN SURCHARGE WILL APPLY ON ALL PACKAGES TO BE DELIVERED.

5.     WHILE WE WILL ENDEAVOR TO COMPLETELY FULFILL THE HOURS OF THE DAY, SHOULD THE ITINERARY FALL SHORT OF THE FULL TYPICAL HOURS  - REMAINING BALANCE HOURS WILL NOT BE REIMBURSED OR MOVED TO ANOTHER DAY.

 

CANCELLATION:

6.     BOOKING DEPOSIT OF $500 IS NON REFUNDABLE SHOULD THE ASSIGNMENT BE CANCELLED FOR WHATEVER REASONS.

7.     AMOUNT OF BOOKING DEPOSIT WILL BE DEDUCTED FROM THE FINAL INVOICE AMOUNT DUE AT THE COMPLETION OF THE SERVICES.

8.     ALL CANCELLATIONS OF SERVICES BY THE CLIENT SHOULD BE PROVIDED IN WRITING BY E-MAIL TO "CUSTOMERSERVICE@EXPAT-US.COM" AND TO YOUR DEDICATED CUSTOMER SUCCESS PERSON

9.     PROGRAM CANCELLATION FEES APPLY WHEN:

1)     MORE THAN 7 CALENDAR DAYS FROM THE PROGRAM DATE, 25% OF THE PACKAGE FEE WILL APPLY

2)     LESS THAN 7 CALENDAR DAYS , BUT MORE THAN 72 HOURS FROM THE PROGRAM DATE, 50% OF THE PACKAGE FEE WILL APPLY

3)     LESS THAN 72 HOURS FROM THE PROGRAM DATE , THE FULL PACKAGE FEE WILL APPLY                                 

 

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